Exchange and Return Policy
At DiscountBox, our customers’ satisfaction and trust are among our top priorities. We have therefore established a clear and straightforward exchange and return policy while maintaining the quality and safety of the products we offer.
Exchange and Return Period
Customers may request an exchange or return within 7 days of receiving their order, subject to the terms and conditions set out below.
Conditions for Accepting an Exchange or Return
To qualify for an exchange or return, the product must:
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Be in its original condition as received.
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Be unused and not have been tried or tested.
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Be unopened, with its original wrapping or seal intact and not removed or tampered with.
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Be in its original packaging with all accessories, if any.
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Be undamaged and unchanged from its condition upon receipt.
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Be accompanied by the order number or proof of purchase.
DiscountBox reserves the right to inspect returned products before approving an exchange or refund.
Perfumes, Cosmetics, and Personal Care Products
To protect all our customers and for reasons relating to health, hygiene, and product quality, products that have been opened, used, or sampled cannot be exchanged or returned. This includes perfumes, cosmetics, and personal care products.
Opening the wrapping or removing the original seal or packaging, where it serves to protect the product, may prevent an exchange or return from being accepted.
Damaged or Incorrect Products
If you receive a damaged or defective product, or a product different from the one you ordered, please contact DiscountBox customer service as soon as possible and provide your order number and clear photos showing the product and its condition.
Once the issue has been verified, the request will be handled according to the circumstances and the customer’s statutory rights, including an exchange or a refund of the product’s value where applicable.
The customer will not bear the return costs if the error was made by DiscountBox or if the product arrived damaged or different from what was ordered.
Return Costs
If a return is requested because the customer has changed their mind, rather than because of an error or a product defect, the customer is responsible for the shipping and return costs associated with the process, in accordance with applicable laws.
If the error was made by DiscountBox, or the product arrived damaged or did not match the order, DiscountBox will cover the return costs.
Refunds
A refund will be approved after the returned product has been received, inspected, and confirmed to meet the return conditions.
The amount due will be refunded using the original payment method whenever possible. The time it takes for the refund to appear in the customer’s account may vary depending on the bank or payment service provider.
Shipping charges and fees for additional services are not refundable in cases of withdrawal from the purchase where this is consistent with applicable laws.
Products That Cannot Be Exchanged or Returned
Exchanges and returns are not accepted in the following cases:
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Products that have been used or tried.
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Products that have been opened, or whose original seal or packaging has been removed in a way that affects their suitability for resale.
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Products damaged as a result of misuse or improper storage after receipt.
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Incomplete products or products missing their original packaging or accessories.
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Other cases excluded under the laws and regulations in force in the Kingdom of Saudi Arabia.
The above does not affect the customer’s statutory rights regarding defective or damaged products or products that do not match the order.
How to Request an Exchange or Return
To submit a request, please contact DiscountBox customer service within the specified period and provide:
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Your order number.
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The name of the product you wish to exchange or return.
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The reason for your request.
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Photos or a video of the product, where needed.